|Flickr image by Eduardo A. Suck B.|
Are you a small business with a few employees looking to make a name for yourself in an extremely competitive market? Or a large company with many departments and a multi-level hierarchy? In both cases, Direct Inward Dialing has something to offer you in terms of convenience and cost-saving.
With this technology, you will be able to increase productivity, improve the level of communication with customers and between employees, as well as make sure that no business opportunities are lost because of busy phone lines.
How Does DID Technology Work?
DID technology allows for multiple extensions on a customer’s private branch exchange (PBX) to be reached by individual outside numbers. One or more trunk lines are provided for connection to the customer’s PBX for the allocation of calls. The PBX receives calls through the trunks along with the dialed destination number, enabling it to forward the caller to the proper extension within the organization.
What Benefits Does DID Offer a Business?
Sophisticated business owners all over the world are converting to DID technology, as it has proven to be an extremely efficient and convenient course of action. Here is a list of benefits is can provide.
1. A unique number for every employee or department
DID gives you an opportunity to allocate an individual number to every department or employee of your company, regardless of how many physical phone lines you have. This increases efficiency of communication with clients and partners, as well as between employees.
2. No need for an operator
Inbound calls are handled automatically, so there is no need for a receptionist to sort them out and forward manually. It reduces the hold time and increases the number of successful connections.
3. Cost efficiency
As no physical phone lines have to be added to your existing ones, you can cut costs significantly. Find out the affordable rates we offer to our customers here.
4. A chance to handle a larger call volume
If you expect a larger number of inbound calls, then DID is your first choice. As all calls will be allocated straight to the corresponding extensions, your customers won’t have to hold. Hence, the ability to handle more calls in a shorter period of time.
DID is an extremely affordable way to boost performance of your company in terms of telephone communications. Try this cutting-edge VoIP technology, and you won’t be able to imagine your life without it.
Also, check out what other VoIP services we are ready to provide to help you develop your business.